Privacy Policy
All Gee Health

Last updated: October 2026

1. Our Commitment to Your Privacy

Your privacy is important to us. We are committed to protecting your personal information and handling your health information with care, respect and confidentiality.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal and health information when you visit our website, book an appointment, communicate with us or receive Clinical Myotherapy and related services.

We handle personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act 2001 (Vic), including the Health Privacy Principles (HPPs).

Further information about privacy rights is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/ and the Victorian Health Complaints Commissioner (HCC) at https://hcc.vic.gov.au/.

2. What Personal Information Do We Collect?

We collect personal information that is reasonably necessary to provide our services, manage our practice and meet our legal and professional obligations.

The information we collect may include:

  • Personal details: Your name, date of birth, address, telephone number, email address and other relevant contact details.

  • Health information: Your medical history, symptoms, injuries, relevant health conditions, treatment plans, clinical notes and other information necessary to provide safe and appropriate Clinical Myotherapy services.

  • Appointment and payment information: Your booking details, appointment history, payment records, invoices and billing information.

  • Website and online activity: Technical information such as your IP address, device information, browser type, cookies and website activity, where collected through website functionality or analytics tools.

We generally collect information directly from you when you book an appointment, complete a patient intake or consultation form, attend a consultation, contact us by telephone, email or text message, make a payment or interact with our website.

Where reasonable and practicable, we collect your information directly from you. In some circumstances, we may receive relevant information from other healthcare providers or third parties where authorised or appropriate. Where required, we will take reasonable steps to inform you about information collected from third parties.

We collect personal and health information to provide treatment, manage our practice and fulfil our legal and professional obligations. If you choose not to provide information necessary for your treatment, we may be unable to provide certain services safely or appropriately. Where appropriate and practicable, we will explain why the information is required and the consequences of not providing it.

3. How Do We Use Your Information?

We collect and use your personal and health information for purposes including:

  • Providing Clinical Myotherapy and related services.

  • Understanding your health history, symptoms, injuries and individual treatment needs.

  • Planning, delivering and reviewing appropriate treatments.

  • Maintaining accurate clinical records and supporting continuity of care.

  • Managing appointments, cancellations, payments, invoices and appointment reminders.

  • Communicating with you about your appointments, treatment plans and practice-related matters.

  • Coordinating care with other healthcare providers where appropriate and lawfully authorised.

  • Managing and improving our services, website and practice operations.

  • Obtaining feedback to help improve the quality of our services.

  • Meeting our legal, regulatory, professional, clinical and recordkeeping obligations.

We may also use your information for secondary purposes where permitted by applicable privacy law, including purposes related to the original reason for collection.

We will not use your personal or health information for unrelated marketing purposes without the consent or other lawful authority required. If we send you marketing communications, you may opt out at any time by contacting us.

4. Booking Systems and Third-Party Service Providers

We use Cliniko to manage appointments and patient records. Personal and health information you provide through our booking system, patient intake forms and consultations may be recorded and stored within Cliniko.

Cliniko processes information on behalf of our practice in accordance with its applicable terms and privacy practices. You can review its privacy information through the Cliniko website.

We may also use third-party providers to support the operation of our practice, including providers of:

  • Website hosting and maintenance.

  • Appointment booking and scheduling.

  • Payment processing and billing.

  • Electronic recordkeeping and practice administration.

  • Appointment reminders and communications.

  • Website analytics and technical services.

These providers may access or process relevant information where necessary to perform their services or as otherwise permitted by law. We take reasonable steps to ensure that third-party arrangements are consistent with our privacy obligations and that your information is appropriately protected.

5. Disclosure of Personal and Health Information

We respect the confidentiality of your personal and health information. We do not sell or rent your personal or health information to third parties for marketing purposes.

We may disclose relevant information in the following circumstances:

  • Healthcare providers: Where necessary or appropriate for your treatment or continuity of care, with your consent or other lawful authority.

  • Service providers: To third parties that support our booking, payment, recordkeeping, website and practice administration systems.

  • Legal and regulatory requirements: Where disclosure is required or authorised by law, including applicable legal, professional or regulatory obligations.

  • With your consent: Where you have authorised the disclosure of your information for a particular purpose.

  • Other lawful circumstances: Where disclosure is otherwise permitted under applicable privacy legislation.

We take reasonable steps to ensure that disclosures are appropriate to the circumstances and limited to the information reasonably necessary for the relevant purpose.

6. Storage, Security and Privacy Incidents

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our security measures may include secure electronic recordkeeping systems, password protection and restricting access to information to authorised individuals who need it for legitimate practice purposes. We also take reasonable steps to ensure that third-party providers handling information on our behalf maintain appropriate safeguards.

While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we remain committed to safeguarding the information entrusted to us.

7.Responding to Privacy Incidents

If we become aware of a suspected or actual privacy incident, we will take reasonable steps to investigate the incident, contain any ongoing risks and reduce potential harm.

Where required by applicable law, we will notify affected individuals and relevant authorities in accordance with our legal obligations, including any applicable requirements under the Notifiable Data Breaches scheme.

8. Retention and Disposal of Information

We retain personal and health information for as long as necessary to provide our services and meet applicable legal, professional, clinical and recordkeeping requirements.

Clinical records are subject to specific retention requirements under applicable Victorian health privacy legislation. The required retention period may depend on the type of record and the circumstances, including the age of the patient and when the relevant healthcare service was last provided.

We will retain records for the periods required by the laws and professional obligations that apply to our practice.

When information is no longer required and may lawfully be disposed of, we take reasonable steps to securely destroy or permanently de-identify it.

9. Accessing and Correcting Your Information

You may request access to the personal or health information we hold about you and request corrections if you believe the information is inaccurate, incomplete, misleading or out of date.

To make a request, please contact us in writing using the details provided in Section 14.

We may ask you to verify your identity before providing access to your information to protect your privacy and prevent unauthorised disclosure.

We will respond to access and correction requests in accordance with applicable privacy laws. In some circumstances, access may be restricted where permitted or required by law. If we refuse access or cannot provide access in the manner requested, we will provide any explanation or information about complaint rights required by law.

We do not charge a fee simply for lodging an access request. Where permitted by applicable law, a reasonable fee may apply to providing copies of records or other work associated with granting access. Any fee will comply with applicable Victorian requirements, including relevant fee limits. We will advise you of any proposed charge beforehand and, where appropriate, discuss options to minimise costs.

10. Maintaining the Quality of Your Information

We take reasonable steps to ensure that the personal and health information we hold is accurate, complete, relevant and up to date.

If your contact details, medical history or other relevant information changes, or you believe information in your records is incorrect, please notify us as soon as practicable so that we can review and update our records where appropriate.

Maintaining accurate information helps us provide safe, suitable and effective Clinical Myotherapy services.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve your browsing experience and understand how visitors interact with our website.

Where analytics or other tracking tools are used, they may collect technical information such as your IP address, device type, browser information and browsing activity.

You can manage or disable cookies through your browser settings or configure your browser to notify you when cookies are being used. Please note that disabling certain cookies may affect the functionality of some parts of our website.

We take reasonable steps to ensure that any personal information collected through our website is handled in accordance with applicable privacy laws.

personal information to those websites.

12. Privacy Esquires

If you have a question or concern about how we collect, use, store, disclose or manage your personal or health information, please contact us using the details provided in Section 14.

We will review your concern and aim to respond within a reasonable timeframe. We may contact you for further information to help us investigate and address your concerns.

If you are not satisfied with our response, you may be able to lodge a complaint with the relevant privacy or health complaints authority, depending on the nature of your concern and the applicable laws:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practice, services, website, third-party providers or legal obligations.

The latest version will be made available on our website, together with the date it was last updated.

We encourage you to review this policy periodically to remain informed about how we manage and protect your personal and health information.

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal or health information, or would like to make a privacy complaint, please contact us using the details below.

Practice name: All Gee Health

Email: allgeehealth@gmail.com

Phone: 0419441970

Address: 77 Forest Street, Castlemaine

We are committed to handling your enquirers respectfully and addressing privacy concerns in accordance with our obligations.